We accept Zelle, Google Pay and Check payment methods.
We are unable to accept VISA or MasterCard credit cards because VISA has suddenly deemed that sites offering medicines which are imported into the United States to be outside of their “Global Brand Protection Program” requirements while MasterCard has implemented a similar approach.
We deeply regret any inconvenience that may arise from the recent policies implemented by VISA and MasterCard. However, we want to inform you that we do offer an alternative payment method, which is accepting payments through popular wallets and check. We provide convenient options for you to submit a scanned copy of your check, which we can process electronically. This ensures that your order is handled with the same speed and efficiency as if you had used a credit card for payment.
You can have full confidence in our secure and prompt processing of your payment through popular payment wallets and check. We want to assure you that your payment is backed by the Norton Shopping Guarantee program, which is underwritten by some of the world’s largest insurance companies. We take pride in being the online pharmacy with the highest independent five-star rating in the world.
We greatly appreciate your ongoing support and eagerly anticipate the opportunity to assist you further. If you have any questions or concerns, please don’t hesitate to reach out to us via email at info@SilkPharmacy.com.
We are here to help and serve you to the best of our abilities.
Sending in a check for your online medication is the slowest way to send us payment , so you should pay through Zelle and Google Pay payment, which are safe, easy and quick for you.
It can take up to seven to ten business days for your refund to show up in your bank account. Many times it will show up in only three business days but sometimes there are bank delays that are out of our control. If you have not received your refund in seven to ten business days then please be sure to contact us right away.
Either your payment is not cleared or your check or e-payment has not been approved.
It means that the order has been given to our pharmacist and after reviewing the order details the order will be given to our dispatch department to ship.
Your order may be on “Hold” for any of the following reasons:
1. One of the product/s is out of stock.
2. Prescription copy has not been received.
3. You had made a request to add or remove product/s from your order.
4. Any other issue.
1. One of the product/s is out of stock.
2. Prescription copy has not been received.
3. You had made a request to add or remove product/s from your order.
4. Any other issue.
Your order is on this status because your payment initially failed when placing your order. You need to try again in order to get your delivery.
Your order is on this status because you have chosen to pay through Check or Wire Transfer. Your order would be shipped as soon as we receive the payment of your order.
Simply login to your account and visit the “Account Information” page whereby you will be able to update your contact information. Please note that if you need to change your shipping address in the middle of an order you should contact us immediately so that we can stop the order before shipment.
Simply login to your account and visit the “Change Password” page. We recommend you choose a strong password for your account so as to increase the security.
Common guidelines for choosing good passwords are designed to make passwords less easily detectable by intelligent guessing:
• Include numbers, symbols, upper and lowercase letters in passwords
• Password length should be around 5 to 14 characters
• Avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, or biographical information (e.g. dates, ID numbers, ancestor names or dates …)
• Anything personally related to you: license plate number, Social Security number, current or past telephone number, student ID, address, birthday, relatives’ or pets’ names/nicknames/birthdays/initials, etc. should be avoided while deciding a password. Any password should not have an easily traceable identity.
Common guidelines for choosing good passwords are designed to make passwords less easily detectable by intelligent guessing:
• Include numbers, symbols, upper and lowercase letters in passwords
• Password length should be around 5 to 14 characters
• Avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, or biographical information (e.g. dates, ID numbers, ancestor names or dates …)
• Anything personally related to you: license plate number, Social Security number, current or past telephone number, student ID, address, birthday, relatives’ or pets’ names/nicknames/birthdays/initials, etc. should be avoided while deciding a password. Any password should not have an easily traceable identity.
If you are having problems receiving email from us please try the following:
• Ensure your email address is correct in your account
• Check your SPAM filters and junk mail box
• Add us to your mail server’s white list
• Try using another email address from a different service provider (i.e. if you are using Hotmail, try using Yahoo!) If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help you solve the problem.
• Ensure your email address is correct in your account
• Check your SPAM filters and junk mail box
• Add us to your mail server’s white list
• Try using another email address from a different service provider (i.e. if you are using Hotmail, try using Yahoo!) If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help you solve the problem.
Simply login to your account and visit the “My Orders” page. Once you are at this page you will see that every order you have ever ordered will be displayed in a convenient list whereby you can select which ones you wish to refill and then press the “Reorder” button.
There are a number of reasons why your Silk Pharmacy order may not have shipped yet. For example if the status is “Incomplete Payment Process or Want to Pay or Pending e Check Payment” there is a problem with your payment or we are still waiting for your payment to be cleared.
When tracking information is sent to you it is important to note that it may not show up in the courier’s website until many days after the pharmacy has shipped your order. In many cases it will take time for the shipment to clear at the customs and cross the country’s borders then only tracking numbers will be visible. If tracking is not showing up after seven business days since it has been entered in your account then we ask you to please contact us so that we may pass a query onto the courier to make sure there are no unexpected delays.
Sometimes, U.S. Customs and the FDA may hold parcels to verify the authenticity of substances contained within. Importing personal medication for up to 90 days is generally legal. However, if your parcel is detained by customs, you might be required to present a valid prescription to facilitate the shipment’s clearance.
For those who are new to ordering their medications from abroad it is important to know that all packages are subject to refusal when entering a country’s border. It is your customs’ job to accept or deny the mail coming into the country and medications are no exception. The customs’ officer will usually return all medications to the origin pharmacy as a precaution till he knows whether all the medications are legitimate or not.
When you place an order with us, you can rest assured that you will receive genuine products from reputable pharmaceutical companies.
There is always a possibility that your order could be refused again but the chances are very slim. Typically less than 1% of the orders we ship are refused by customs.
Yes, free reshipment of your order if it is lost or fails to reach your doorstep within 60 working days. We will inform you the tracking number.
You should order in advance and always keep at least 1 month of medication in stock. We can ensure your order is placed first and is shipped right away. Please note that although we can guarantee that the order will ship immediately (assuming that the products are in stock), we cannot guarantee that the shipping company will reach you without delay. Once we place the order in the shipping, it is beyond our control.
This could be the result of an order being refused by customs or any extraordinary delay with the shipping company. If your order has been delayed unconditionally contact us so we can investigate further.
Unfortunately you cannot. You may only cancel your order before it has been shipped from the pharmacy and even that will be subject to cancellation fee. It is enlisted in our rules and regulations.
Please note that we do ship in small bubble envelopes and plain card boxes and do not enclose any literature about the products.
All of our medications originate from legitimate pharmaceutical manufacturers. They include essential details such as the manufacturer’s name, FDA license number, batch number, and expiry date. Whether you order the branded or generic version, you can have complete confidence in the authenticity and effectiveness of your medicines.
When you have a very large order we may split the order into two or more separate shipments spaced over 2-3 days. In that case you will receive the remaining of your order shortly after the first part has arrived .If you have any questions you may always contact us and we will be glad to assist you.
This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because a non-specific medication can be manufactured by any company each company will use the exact same active ingredients but the process of creating them may differ and thus the shape, color and size of the tablets or capsules may differ slightly to distinguish them from their competitor brands. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous scrutinized examination.
If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package. You need to call us to pay the shipping cost. If the consignment was returned to the pharmacy due to our fault we will re-ship it without any charges. Please contact immediately with us in either of the cases.
The only instance in which you can return a medication after it has been delivered to you is if the pharmacy sent you the wrong medication or if the medication was damaged upon its arrival. In either of the two scenes the pharmacy will promptly reship the medication to rectify the error.
Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.
Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.
Please contact us immediately so we can inform the pharmacy. The correct medication will be promptly sent to you.
Please contact us immediately so we can inform the pharmacy. Your medication will be urgently resent to you.
Yes, we have detailed ordering instructions. Click here
A prescription is a must for prescription medicines. You can upload it while ordering or email us at info@silkpharmacy.com.
We offer medicines at significantly lower prices compared to other pharmacies. Our medications are not only cost-effective but also of exceptional quality. There’s no need for a monthly membership, and you don’t have to search for pharmacies offering cheaper prices. You can conveniently place orders from the comfort of your home, 24/7. Additionally, we boast the broadest selection of both prescription and non-prescription medicines, helping you save your hard-earned money by choosing us.
Silk Pharmacy was established over the concern of high cost prescription drugs. Medicines are basic necessity of life and we passionately believe that everyone should have a right to medicines at affordable price. We are a one-stop destination for buying medicines from the comfort of your home with complete privacy.
At silkpharmacy.com our mission is to enforce consumer safety and vigilance when they purchase their medications online. These risks are reported to us and are immediately resolved by our team of IT specialist. In addition to it all the pages which accept personal information are secure (SSL Certificate) pages. A secure page means that the information transmitted through such pages is encrypted before transmission over the internet.
Most customers can save 40-95%, which can be hundreds of dollars yearly.
All your personal details are always confidently. Everything you submit to our company is done through SSL which means that all your information is encrypted and confidential. We maintain our SSL to ensure your privacy. We do not sell, rent or give away for free any information you provide us. Your order will arrive tamper proof and packaged to the name and address given.
General business inquiries can be forwarded by email to our business development manager at info@silkpharmacy.com please be sure to include all relevant contact information as well as a detailed structure on how you wish to do business with our company so we can redirect your inquiry to the right individual.
We have setup an Influencer Program so that people like you can refer our pharmacy to friends and family and earn steady income. Please watch our Refer & Earn section here.
The first step of the Silk Pharmacy is to determine what you wish to order. You can do this by browsing through our US Brands, Generics or by simply using the search feature provided at the top of the page.
•If you cannot find the medicine you want to order, please send us an e-mail – info@silkpharmacy.com
•If you cannot find the medicine you want to order, please send us an e-mail – info@silkpharmacy.com
You can sign up from the top section. Here, you have the option to register as a customer by providing your email address and mobile number. Alternatively, you can also order medicines as a guest. If you encounter any issues or have questions while placing your order, please don’t hesitate to reach out to us. We are available 24 hours a day, 7 days a week, ensuring that we are always here to assist you when needed.
Upon receiving your order details, we will endeavor to fulfill and ship the order as quickly as possible. Typically, our dispensing process is completed within one working day of receiving your order and payment. In exceptional cases where there may be a delay, our customer care team will promptly inform you, and we will make every effort to expedite the shipment.
Once the pharmacy has shipped your order, they will update your account with the tracking and shipping details so that you may monitor the shipments until delivery. Shipments are generally traceable only after they have cleared your country’s customs department. Our pharmacy uses number of different shipping methods depending on where you reside and what products you are ordering. You should pay special attention to the date your order was shipped so that you may guess as to when it will be delivered. If the shipment has not arrived within 3 weeks then you should contact us so we can trace and reship or refund as per our guarantee.
When you receive your medicines then is our service completed. We absolutely love this step because it gives us so much pleasure in knowing that we have made such a difference in people’s lives. We encourage you to please send us a testimonial and tell all your friends and family about our online drugstore service so that we can help them too!
Please allow up to two to three weeks for delivery. In some rare cases, the shipment may takes 20- 25 days to deliver.
Yes and no. It depends on the medications that are being purchased online: their size, the destination country and the stock available at the point of purchase. In the majority of cases ordering a three, six or even a nine month supply of medications will not pose a problem but the pharmacy reserves the right to request additional dispatch charges if the order is too large to be covered by their regular shipping fee. Some countries have fixed a limit of maximum import of three months’ supply at a time. So the pharmacy will have to split the large packages into separate shipments to meet this regulation. In such a case you will be notified before the dispatch of the order.
All medications shipped out by the pharmacy have a minimum of eighteen months expiry date from the time they are shipped.
We believe that affordable medication is a fundamental right for everyone. We are on a mission to make affordable medication accessible to all.
We offer the most extensive range of medicines. Please note that there are instances when a customer may not know how to spell a medication name correctly, and as a result, our ‘prescription drugs’ search engine may not display it. We kindly ask you to double-check your prescription and enter the medication name accurately in our search bar. If your medication is not found in our list, please send your prescription to info@silkpharmacy.com, and we will make every effort to acquire it promptly. It’s important to note that we do not sell any controlled, banned, or adulterated substances.
To save on shipping and processing, Silk Pharmacy is more than happy to send multiple prescription medications to a single household address even if the medications belong to different people. For example, a husband and wife could order both their medications at once and only pay the shipping and processing fee once. The ordering process is the same whether you order for one person or many. You simply search for all the online medications you would like to order, follow the sign up instructions and then fill out the address you would like them sent too.
If your order has already been dispatched from the pharmacy unfortunately we cannot issue a refund. If your order has not been dispatched you will be charged a $10.00 USD cancellation fee. If the reason for the cancellation is due to a shortage or backorder of a medication we will not charge you any cancellation fees.
All packages are already sent discretely to protect your privacy. We do ship the consignments in small bubble envelopes or card boxes.
If any of your online medications are back ordered, you will be notified by our customer support center of the delay and the expected time the product will arrive in stock to the pharmacy. Please note that if the brand ordered by you is not available we will switch over to another reputed pharmacy brand. For example, if you order brand name Sun we will only send you the same product manufactured by another leading Pharmaceutical company. In the event of any order change whereby the sale price differs, we will never charge you extra without your explicit consent. It is only in special circumstances where we may need to charge you more and we will do it upon informing you.
This is only possible if you contact us within 24 working hours. If the order has been sent to the physician or pharmacy it will not be possible to make any changes. We apologize in advance for this inconvenience.
This can be done by logging into your account and then going to “My Order”. Now you have the option to VIEW order details, click on view order. You can take the print out of the order by clicking on Print or you can download the PDF file.
FAQs
Generic medications contain the same active ingredients and concentrations as the name-brand products, but will often differ in shape, color, size and packaging. Our contracted and licensed pharmacies provide only the highest quality of generic medications approved by FDA & their governmental authority. By choosing to buy a generic, you are not buying an inferior medication; rather, you are simply choosing to save money on a product that has the same therapeutic effect as the name-brand Medicine.
Hundreds of Thousands of customers are taking advantage of these quality generic products. In fact, some of the generics offered by our contracted and licensed pharmacies are now more popular than the branded one.
Here is some info on the generic Drugs.
See: Generics – Myth Busted
In order for a generic medication to be approved by FDA, it must meet strict standards with respect to identity, strength, quality, purity and potency.
In other words, FDA mandates that a generic drug must have the same amount of the same active ingredient (the chemical responsible for the therapeutic effect) and it must work in the same way as the original brand name drug.
When a generic drug is approved by FDA it means that it is as safe and as effective as the original brand name drug and that they work the same way. And yet we are all familiar with the big price difference between generic and brand name drugs. In the case of generics, lower price does not mean lower quality.
FDA requires that both brand name and generic companies follow the same rules for the manufacturing process and for ensuring the quality of their ingredients. In fact, some generics are made in the same manufacturing plants as brand name drug products.
Two thirds of ALL prescriptions in USA are filled with generic drugs. The use of generic drugs is expected to grow as a number of popular drugs come off patent.
Two thirds of ALL prescriptions in USA are filled with generic drugs. The use of generic drugs is expected to grow as a number of popular drugs come off patent.
Payment Related Questions
We accepts ACH Only for Ordering (for USA customers only).
Most international pharmacies that supply U.S. patients accept payment only by E-Check or an international money order. Unfortunately they can no longer accept credit cards from U.S. citizens because credit card companies like VISA and Master card have been pressured by Big Pharmaceutical which has a strong interest in preventing lower cost drugs from reaching patients in the USA. They have done so under the guise of consumer safety. One of the ways they have done
this is by going after credit card companies to prevent payments from being processed. The problem is that reputable online pharmacies are also being flagged by credit card companies. So to avoid such hassle we do not take any transactions via credit or debit cards. Instead we encourage our
Customers to make payment via e checks and via Bank wire transfers.
this is by going after credit card companies to prevent payments from being processed. The problem is that reputable online pharmacies are also being flagged by credit card companies. So to avoid such hassle we do not take any transactions via credit or debit cards. Instead we encourage our
Customers to make payment via e checks and via Bank wire transfers.
Sending in a check or money order for your online medication is the slowest way to send us payment
, so we accept only ACH payment, which is safe, easy and quick for you.
Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your receipt. Of course some banks also like to take their commission for these multi-currency transactions and your bank may charge you extra fees as well. Unfortunately if for some reason your invoice shows that you were charged much more than the amount you paid please contact us and send in a copy of the statement (email- care@silkpharmacy.com) and will we do our best to rectify the matter by applying an account credit.
If you were double charged please accept our sincerest apologies. Sometimes there is a communication error between our website and the bank and as a result the website will automatically try again causing a double charge.
It can take up to seven to ten business days for your refund to show up in your bank account. Many times it will show up in only three business days but sometimes there are bank delays that are out of our control. If you have not received your refund in seven to ten business days then please be sure to contact us right away.
Order Status Related Questions
Either your payment is not cleared or your check or e payment has not been approved.
It means that the order has been given to our pharmacist and after reviewing the order details the order will be given to our dispatch department to ship.
Your order may be on "Hold" for any of the following reasons:
1. One of the product/s is out of stock.
2. Prescription copy has not been received.
3. You had made a request to add or remove product/s from your order.
4. Any other issue.
1. One of the product/s is out of stock.
2. Prescription copy has not been received.
3. You had made a request to add or remove product/s from your order.
4. Any other issue.
Your order is on this status because your payment initially failed when placing your order. You need to try again in order to get your delivery.
Your order is on this status because you have chosen to pay through Check / Money order or Wire
Transfer. Your order would be shipped as soon as we receive the payment of your order.
Account Related Questions
Simply login to your account and visit the "Account Information" page whereby you will be able to update your contact information. Please note that if you need to change your shipping address in the middle of an order you should contact us immediately so that we can stop the order before shipment.
Simply login to your account and visit the "Change Password" page. We recommend you choose a strong password for your account so as to increase the security.
Common guidelines for choosing good passwords are designed to make passwords less easily detectable by intelligent guessing:
• Include numbers, symbols, upper and lowercase letters in passwords
• Password length should be around 5 to 14 characters
• Avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, or biographical information (e.g. dates, ID numbers, ancestor names or dates ...)
• Anything personally related to you: license plate number, Social Security number, current or past telephone number, student ID, address, birthday, relatives' or pets' names/nicknames/birthdays/initials, etc. should be avoided while deciding a password. Any password should not have an easily traceable identity.
Common guidelines for choosing good passwords are designed to make passwords less easily detectable by intelligent guessing:
• Include numbers, symbols, upper and lowercase letters in passwords
• Password length should be around 5 to 14 characters
• Avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, or biographical information (e.g. dates, ID numbers, ancestor names or dates ...)
• Anything personally related to you: license plate number, Social Security number, current or past telephone number, student ID, address, birthday, relatives' or pets' names/nicknames/birthdays/initials, etc. should be avoided while deciding a password. Any password should not have an easily traceable identity.
If you are having problems receiving email from us please try the following:
• Ensure your email address is correct in your account
• Check your SPAM filters and junk mail box
• Add us to your mail server's white list
• Try using another email address from a different service provider (i.e. if you are using Hotmail, try using Yahoo!) If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help you solve the problem.
• Ensure your email address is correct in your account
• Check your SPAM filters and junk mail box
• Add us to your mail server's white list
• Try using another email address from a different service provider (i.e. if you are using Hotmail, try using Yahoo!) If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help you solve the problem.
Simply login to your account and visit the "My Orders" page. Once you are at this page you will see that every order you have ever ordered will be displayed in a convenient list whereby you can select which ones you wish to refill and then press the “Reorder” button.
Shipping Related Questions
There are a number of reasons why your Silk Pharmacy order may not have shipped yet. For example if the status is "Incomplete Payment Process or Want to Pay or Pending e Check Payment" there is a problem with your payment or we are still waiting for your payment to arrive in the mail.
When tracking information is sent to you it is important to note that it may not show up in the courier's website until many days after the pharmacy has shipped your order. In many cases it will take time for the shipment to clear at the customs and cross the country’s borders then only tracking numbers will be visible. If tracking is not showing up after seven business days since it has been entered in your account then we ask you to please contact us so that we may pass a query onto the courier to make sure there are no unexpected delays.
We have prepared a small write-up to explain the process of what happens when customs refuses entry of your order. Customs require some time to cross check the legitimacy of some drugs.
For those who are new to ordering their medications from abroad it is important to know that all packages are subject to refusal when entering a country’s border. It is your customs' job to accept or deny the mail coming into the country and medications are no exception. The customs' officer will usually return all medications to the origin pharmacy as a precaution till he knows whether all the medications are legitimate or not.
When you place an order with our service we not only protect you from online fraud but we also protect you from receiving fake or inferior products.
There is always a possibility that your order could be refused again but the chances are very slim. Typically less than 1% of the orders we ship are refused by customs.
Yes, you need to pay for reshipping charges and we will reship your order .We will inform you the tracking number.
You should order in advance and always keep at least 1 month of medication in stock. We can ensure your order is placed first and is shipped right away. Please note that although we can guarantee that the order will ship immediately (assuming that the products are in stock), we cannot guarantee that the shipping company will reach you without delay. Once we place the order in the shipping, it is beyond our control.
This could be the result of an order being refused by customs or any extraordinary delay with the shipping company. If your order has been delayed unconditionally contact us so we can investigate further.
Unfortunately you cannot. You may only cancel your order before it has been shipped from the pharmacy and even that will be subject to cancellation fee .It is enlisted in our rules and regulations.
Please note that we do ship in small bubble envelopes or plain card boxes and do not enclose any literature about the products.
Delivery Related Questions
All of our medications come with the original instructions and packaging that contains the lot number and expiry that can be cross checked with the manufacturer. Our generic medicines also come in original packaging. You will get cent percent original medicines when you order through us.
When you have a very large order we may split the order into two or more separate shipments spaced over 2-3 days. In that case you will receive the remaining of your order shortly after the first part has arrived .If you have any questions you may always contact us and we will be glad to assist you.
This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because a non-specific medication can be manufactured by any company each company will use the exact same active ingredients but the process of creating them may differ and thus the shape, color and size of the tablets or capsules may differ slightly to distinguish them from their competitor brands. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous scrutinized examination.
If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package. You need to call us to pay the shipping cost. If the consignment was returned to the pharmacy due to our fault we will re-ship it without any charges. Please contact immediately with us in either of the cases.
The only instance in which you can return a medication after it has been delivered to you is if the pharmacy sent you the wrong medication or if the medication was damaged upon its arrival. In either of the two scenes the pharmacy will promptly reship the medication to rectify the error.
Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.
Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.
Please contact us immediately so we can inform the pharmacy. The correct medication will be promptly sent to you.
Please contact us immediately so we can inform the pharmacy. Your medication will be urgently resent to you.
Other Questions
• Search for the medicine using our brand / generic search option on the home page. Or browse through categories through the ‘Categories’ section. You may also use the brand / generic search option in the ‘Product search ‘section. Once you have found your product / s, click on it and you will be taken to the next level of the Shopping Cart.
• Add the desired quantity of the desired product in the box
• Click On ‘Add to Cart’ button
• Repeat steps 1-3 for more selections
• Once the selection is complete, click on Checkout and provide personal information and shipping information.
• Add the desired quantity of the desired product in the box
• Click On ‘Add to Cart’ button
• Repeat steps 1-3 for more selections
• Once the selection is complete, click on Checkout and provide personal information and shipping information.
A prescription is a must for prescription medicines. The same may be sent by e-mail (as a scan copy).
We provide medicines at a much lower price than other pharmacies. Our medicines are cost effective and are of superior quality. You will always get value for your money. If your prescription order was damaged in shipping or if the incorrect item was shipped, please e-mail us immediately at Click for mail. Please include your order tracking number in your e-mail so that we may assist you more quickly. We will immediately exchange damaged or wrong medication upon your notice.
Questions about Our Company
silkpharmacy.com is a professionally administered generic drugs referral company, supplying non- specific drugs and formulations to patients around the world. We offer excellent generics with no compromise on quality.
silkpharmacy.com is an online referral pharmacy of generic drug headed by a qualified pharmacist team. This helps us ensure that the drugs we source are not just inexpensive but also conform to High quality manufacturing standards. Most medications on this website require a prescription from a licensed Doctor.
silkpharmacy.com is an online referral pharmacy of generic drug headed by a qualified pharmacist team. This helps us ensure that the drugs we source are not just inexpensive but also conform to High quality manufacturing standards. Most medications on this website require a prescription from a licensed Doctor.
At silkpharmacy.com our mission is to enforce consumer safety and vigilance when they purchase their medications online. We subscribe to the services of both McAfee Secure and Shopify which are the industry gold-standards for all leading e-commerce sites. These risks are reported to us and are immediately resolved by our team of IT specialist .In addition to it all the pages which accept personal information are secure (SSL Certificate by Shopify) pages. A secure page means that the information transmitted through such pages is encrypted before transmission over the internet.
A prescription is needed for prescription medicines. The same may be sent by e-mail (as a scan).
Most customers can save 40-90%, which can be hundreds of dollars per order.
Everything you submit to our company is done through SSL which means that all your information is encrypted and confidential. We maintain our SSL to ensure your privacy. We do not sell, rent or give away for free any information you provide us. Your order will arrive tamper proof and packaged to the name and address given.
General business inquiries can be forwarded by email to our business development manager at info@silkpharmacy.com please be sure to include all relevant contact information as well as a detailed structure on how you wish to do business with our company so we can redirect your inquiry to the right individual.
We have setup a special Affiliate Program so that people like you can refer and Earn steady income. Please watch our Refer & Earn section.
How Silk Pharmacy Service Works?
The first step of the Silk Pharmacy is to determine what you wish to order. You can do this by browsing through our US Brands, Generics or by simply using the search feature provided at the top of the page.
•If you cannot find the product you want to order, please send us an e-mail- info@silkpharmacy.com
•If you cannot find the product you want to order, please send us an e-mail- info@silkpharmacy.com
Once the product is selected, press ‘add to cart’ button. This will open the 'Login / Register’ page. Here you can register as a new customer (by filling up your e-mail address) or login as an existing customer if you already have an account with us. If you ever run into problems or have any questions when placing your order be sure to contact us – we are available 24 hours a day 7 days a week to ensure that we are always there when you need us.
Upon receipt of your order details we will fulfil and ship the order as fast as possible but you must be aware that there may be product backorders or processing delays depending on the demand at the time. Our goal is to ensure that you have the order within our delivery guidelines and if we cannot achieve this goal for whatever reason we will inform you so that we can agree on how to proceed next – even if it is providing you with a full refund. Customer satisfaction is very important to us so never forget that we are working around the clock to ensure that everything goes smoothly.
Once the pharmacy has shipped your order, they will update your account with the tracking and shipping details so that you may monitor the shipments until delivery. Shipments are generally traceable only after they have cleared your country's customs department. Our pharmacy uses number of different shipping methods depending on where you reside and what products you are ordering. You should pay special attention to the date your order was shipped so that you may guess as to when it will be delivered. If the shipment has not arrived during our posted delivery times then you should contact us so we can trace and reship or refund as per our guarantee.
When you receive your medicines then is our service completed. We absolutely love this step because it gives us so much pleasure in knowing that we have made such a difference in people’s lives. We encourage you to please send us a testimonial and tell all your friends and family about our online drugstore service so that we can help them too! If your order of prescription drugs is not
Successfully delivered, we will of course reship free of charge or provide you with a 100% refund. We rely on satisfied customers who use our online drugstore to stay in business, so you can be damn assured that we will do everything possible for your gratification.
Order Related Questions
Please allow up to two to three weeks for delivery. In some rare cases, the shipment may takes 20-
25 days to deliver.
Yes and no. It depends on the medications that are being purchased online: their size, the destination country and the stock available at the point of purchase. In the majority of cases ordering a three, six or even a nine month supply of medications will not pose a problem but the pharmacy reserves the right to request additional dispatch charges if the order is too large to be covered by their regular shipping fee. Some countries have fixed a limit of maximum import of three months’ supply at a time. So the pharmacy will have to split the large packages into separate shipments to meet this regulation. In such a case you will be notified before the dispatch of the order.
All medications shipped out by the pharmacy have a minimum of six months expiry date from the time they are shipped. If you require a longer expiry then Contact Us and we will do our best to help you with your requirements.
Please note that the product costs are based on their actual cost and our per unit cost is not highly inflated as is the case with other online pharmacies.
Yes and No. We deal in generic products and the product contains exactly the same active ingredient as their branded drug. You will get exactly the same product but the only difference is the name of the manufacturing brand.
There are literally thousands of medications available on the market and not all are listed on silkpharmacy.com. We list the most common medications and our partner pharmacies frequently update our website with what they offer for sale. Please note: Many times a customer does not
Know how to spell the medication name correctly and as a result, Golden Chemist ‘prescription drugs’ search engine may indicate that we don't carry it. When searching for an incorrect medication name you will receive misleading results. So if you can't locate what you are looking for then please contact us. In the event a medication is not listed we can also try to arrange the same if it is not a controlled drug. If you still can't find a particular medication online then be sure to fill out our
Medication request form so we can contact you when it becomes available .Please note, we do not sell any controlled, banned or adulterated substances.
To save on shipping and processing, Silk Pharmacy is more than happy to send multiple prescription medications to a single household address even if the medications belong to different people. For example, a husband and wife could order both their medications at once and only pay the shipping and processing fee once. The ordering process is the same whether you order for one person or many. You simply search for all the online medications you would like to order, follow the sign up instructions and then fill out the address you would like them sent too.
If your order has already been dispatched from the pharmacy unfortunately we cannot issue a refund. If your order has not been dispatched you will be charged a $10.00 USD cancellation fee. If the reason for the cancellation is due to a shortage or backorder of a medication we will not charge you any cancellation fees.
All packages are already sent discretely to protect your privacy. We do ship the consignments in small bubble envelopes or card boxes.
If any of your online medications are back ordered, you will be notified by our customer support center of the delay and the expected time the product will arrive in stock to the pharmacy. Please note that if the brand ordered by you is not available we will switch over to another reputed pharmacy brand. For example, if you order brand name Sun we will only send you the same product manufactured by another leading Pharmaceutical company. In the event of any order change whereby the sale price differs, we will never charge you extra without your explicit consent. It is only in special circumstances where we may need to charge you more and we will do it upon informing you.
This is only possible if you contact us within 24 working hours. If the order has been sent to the physician or pharmacy it will not be possible to make any changes. We apologize in advance for this inconvenience.
This can be done by logging into your account and then going to “My Order”. Now you have the option to VIEW order details, click on view order. You can take the print out of the order by clicking on Print or you can download the PDF file.